Frequently Asked Questions (FAQ)

General Online Purchase

Can I process my online order without setting up a user account? 
It is important for you to setup your own individual password protected user account with the online shop so we can process and deliver your order properly.

I lost my password for my user account, how can I get it back?
There is a button at the login page and you will need to reset it. A new password resetting email will be sent to your email account.

When/How can I cancel my order?
Your order cannot be canceled after 5 business days since we have already processed your order for production.
Within the grace period, you can email shop@raimondian.com and inform us your order number so we can cancel your order. Takes 5-7 business days. 

How can I change my order?
Within the grace period, you can email shop@raimondian.com and inform us your order number so we can change your order. Takes 5-7 business days.

For general items, after I placed the order online, when can I expect to receive my order?

We will be sending out your order within 5-7 business days after we have received your order. You will receive a notification from shop@raimondian.com once your order has been dispatched.

What are the payment methods? 
Paypal – Accepting all major credit cards
Bank Deposit – Payments can be deposited to our ICBC account.

Can you gift-wrap my online order? 
At present, we are not offering gift-wrapping service.

Does the Octopus card contain any value? 
The Octopus card purchased bears no stored value.

When will be the delivery of the order? 
The Octopus Card will be distributed by middle of December 2017

How would you use my data?
Your data with us (RAA-Raimondi Alumni Association) will be safe guarded with high-level security protected.  We will only use your provided data when we process your orders with us and we will never share your personal data with any third party marketing companies.

RAA-Raimondi Alumni Association newsletter (covering upcoming events, service, and products) updates will only be sent out to contacts that have opt-in to our newsletters.  

If you want to be notified on all of our RAA-Raimondi Alumni Association activities updates, please check the box for receiving newsletters on the front page of this website.